Name: Bath Planet
Brand: Bath Planet
Rating: 4.9 (2660 reviews)

Mercereau 7 years ago

I went to the Home and Garden Show on Saturday and a lady set up my estimate for: 2 pm on Tuesday, Feb. 27. I called BathPlanet at about 2:20 because nobody had shown up yet and I have work to get back to. The lady on the phone at BahtPlanet told me she'd call me back to give me an ETA with my estimator. I got no call back, no voicemail. At about 2:46pm, I did get a call from an un-recognized number (not the one I called). If it were BathPlanet, I'd think they'd leave a voicemail at least? I waited near 40min later for any call. No voicemail, text, e-mail nothing. Whoever won the 1k (+$500 on brochure) from the Home and Garden Show, good luck.

Bath Planet replied 7 years ago

Hi Mercereau, Thank you for leaving a review and alerting us at Bath Planet Corporate about the fact that our dealer didn't show up for your scheduled appointment. On behalf of our dealer we apologize for the Design Consultant not arriving or calling. We have let our dealer know that this is not acceptable and that they need to get better when it comes to scheduling appointments and if something changes, communicating this to the potential customer in a timely manner. Bath Planet Corporate

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Headquarters Bath Planet

1800 Industrial Dr Libertyville, IL 60048
Open M-TH 7am-5pm, F 7am-4:30pm
(855) 239-1631

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