BathPlanet Initial Visit

I found BathPlanet on-line and then visited their booth at a local home show. I set up an appointment with them and they sent out a salesman to our home. The salesman was pleasant and knowledgeable about their products. However, when I asked for a quote I received a handwritten note on their stationary with only the first name of the salesman, cellphone number and a single dollar amount circled. There was no detail of what specific items I wanted nor the extent of the services I was requesting. Also, the quote note was for twice the amount the salesman said he could provide the products and services for before he left our home. I left a voice mail the following day requesting a quote but have not received a reply after a week. 2 days ago their customer service called to follow up on our visit and upon hearing about our experience apologized but stated they had nothing to do with that part of their business. They offered to send another person out to take measurements and provide another quote. I was told a supervisor would call me and so far no one has contacted me. I don't think it is unreasonable of me to expect a professional and detailed quote for their products and services or a return phone call as promised. Either way, BathPlanet has lost a sales opportunity due to their poor first and second impressions. I hope future experiences for other prospective clients are better than ours.

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