Antiquated policy

Hi Heather, Thank you for contacting Bath Planet Corporate regarding this issue with one of our dealers. On behalf of our dealer, we apologize for the way you were treated. If the dealer didn't explain it properly on the phone, the reason that we ask all homeowners to attend the initial consultation is because everything we do is custom made. In order for us to provide the customers a price to the penny, in writing, that we lock in for one year, we ask that all homeowners attend the appointment, so that they can both pick out and agree on the colors, styles, hardware and accessories. All of these options make a difference in the price we provide. We are more than willing to come out on a second visit, but that would mean that the customers have to spend the additional time as well and we try to be mindful of their time. We understand if we've lost your business because of this and we will contact and train our local dealer to explain this better over the phone. Bath Planet Corporate