Upstairs bathroom remodel
We recently had our bathroom remodeled by Bath Planet and we are extremely pleased with the results. Our installer went above and beyond simply installing the new bathtub and shower. He was very willing to answer any questions and explained exactly what he was doing throughout the process and why. He was very meticulous in cleaning up after himself every day before he left. He put drop cloths on the stairs up to the bathroom to catch any dirt and removed them every night until the job was finished. We would have no problems having Bath Planet do future remodels. Richard & Angela Harroun
I love my new bathroom!
I saw Bathplanet models display at a mall and I decided to give them a chance. A week later, I met with Scott (Salesman). He was so wonderful. He was straight forward and on point and that's how I like it! I told him what and how I wanted In my bathroom. And that's exactly how they delivered it, the way I had expected. The installer, Mike came within the time frame like they promised and he did a great job. Service was great and the guys were very professional! I would recommend this anyone!!! Thank you Bathplanet!
BathPlanet Initial Visit
I found BathPlanet on-line and then visited their booth at a local home show. I set up an appointment with them and they sent out a salesman to our home. The salesman was pleasant and knowledgeable about their products. However, when I asked for a quote I received a handwritten note on their stationary with only the first name of the salesman, cellphone number and a single dollar amount circled. There was no detail of what specific items I wanted nor the extent of the services I was requesting. Also, the quote note was for twice the amount the salesman said he could provide the products and services for before he left our home. I left a voice mail the following day requesting a quote but have not received a reply after a week. 2 days ago their customer service called to follow up on our visit and upon hearing about our experience apologized but stated they had nothing to do with that part of their business. They offered to send another person out to take measurements and provide another quote. I was told a supervisor would call me and so far no one has contacted me. I don't think it is unreasonable of me to expect a professional and detailed quote for their products and services or a return phone call as promised. Either way, BathPlanet has lost a sales opportunity due to their poor first and second impressions. I hope future experiences for other prospective clients are better than ours.
Exceeded my expectations!
I thoroughly enjoyed working with Brian Horton and LJ, my installer. Both were extremely professional and very easy to communicate with. The workmanship on the project was excellent. The job was completed in 4 days as predicted. Would definitely use this company again!
Exceeded my expectations!
Brian Horton and LJ, my installer were fantastic.Both were extremely professional and very easy to communicate with. Job was completed in 4 days as predicted and the workmanship was excellent. Would definitely use this company again
Much Appreciated
I found Bath Planet by searching on the internet. Everyone I dealt with were very professional. The installation of the bath tub went smooth and now I have a bath room I am proud of.
Expections
I always expect the best from people or companies that I've hired to do work for me, but sometimes things go a little wrong or something is left undone. But, my experience with Bath Planet was wonderful, not only were the people that came to my home very nice and professional but their workmanship was excellent in all ways. The new step-in shower is beautiful and the granite look (Juparana Granite) was just the look I wanted. Now I plan on a color scheme based on those colors - tans, caramel, soft gold and black. Thank you Bath Planet.
Love, love, love!!!
Love my new jetted tub and shower surround. Dan and Steve were my installers and they did an awesome job! Courteous, respectful and asked me where/how I wanted things.
What a difference!
I was extremely pleased with the sales, customer service and installation done. The one area I wish I was aware of was that the drain and overflow was not replaced in my tub. I guess I assumed all fixtures would be replaced. Other than that, the walls and fixtures that were installed are wonderful. Bath Planet of Chicago did an excellent job. Thank you.
Shower install - Bath Planet of Chicago
Positive experience all around. From sales consultation to install was treated very well. Install was quick and easy with great customer service.